Hospitality Programme

Competency Certificate in Hotel Operations

Introduction
This programme is a Competency Training programme. It emphasises on skills and vocational education (on and off job training).

Programme Objectives
At the end of this course, students will be able to understand :

the various departments within a Hotel
the importance of each department within a Hotel
the role of each department

Programme Modules

Module 1 : Principles of Hotel Operations
Module 2 : Rooms Division Operations
Module 3 : Food & Beverage Operations
Module 4 : Food & Service Operations
Module 5 : Customer Service

Programme Assessment

Quiz (upon completion of all module)
Project work (upon completion of the practical training)

Programme Benefits

Largest revenue earner in the world
International job opportunities
Recognised training qualification that enables an individual to practice what has been learned
Recession proof career
Industry that never stops expanding
Career path that goes beyond the horizons

Career Path Upon Completion of Programme

*Employment at Hotels, Budget Hotels, and Resorts
*Progression into Diploma programmes

Duration:

3 months (1 month or 60 hours’ training and 2 months’ practical)

Certificate of Completion : Hotel Operations Management

Introduction
This programme is a Training programme. It emphasises on providing information on the Operations of Hotel.

Programme Objectives
At the end of this course, students will be able to understand :

the function of Hotel and its importance in the Tourism Industry
the basic operational system of Hotel Operations

Programme Modules

Module 1 : Introduction to Hotel Operations
Module 2 : Back of the House
Module 3 : Front of the House
Module 4 : Customer Service

Programme Assessment

Quiz (upon completion of all module)
Project work (upon completion of all module)

Programme Benefits

Industrial attachment
Bank loans available for working individuals
Job interviews for individuals who are seeking for jobs
Paid practical training in Singapore for non-working individuals

Career Path Upon Completion of Programme

*Employment at Hotels, Budget Hotels, and Resorts
*Progression into Diploma programmes

Duration:

3 weeks (32 hours’ training)

Certificate of Completion : Food & Beverage Operations

Introduction This programme is a Training programme. It emphasizes on providing information on the Food and Beverage Operations. Programme Objectives At the end of this course, students will be able to understand : the function of food and beverage operations and its importance in the Tourism Industry the basic operational system of food and beverage operations

Programme Modules Module 1 : Introduction to Food & Beverage Operations Module 2 : Basic Sanitation Module 3 : Food & Beverage Service Module 4 : Customer Service Programme Assessment Quiz (upon completion of all module) Project work (upon completion of all module)	Programme Benefits Industrial Attachment Bank loans available for working individuals Job interviews for individuals who are seeking for jobs Paid practical training in Singapore for non-working individuals Career Path Upon Completion of Programme Employment at Cafes, Restaurants, Fast Food Joint and Catering Organisations Progression into Diploma programmes
Duration: 3 weeks (32 hours’ training)

* Terms & Conditions Apply

Certificate of Completion in Retail Operation

The Certificate of Completion in Retail Operations Programme provides trainees an introduction to the Retail Industry. This programme focuses on key areas of the Front Line aspects which allow Front Line employees or trainees to understand its functions, specifically in the retail Industry. Upon completion of this programme, trainees could seek a career in the Industry.

Course Objectives:

Enable the participants to acquire skills, and competencies in effective Retail Operation
Educate and hence develop lower level individuals and youths in the retail industry

Course Content :

Module 1: Introduction to the Retail Industry
Module 2: Basic Customer Relationship
Module 3: Suggestive Selling
Module 4: Understanding Customers
Module 5: Understanding the Tourism Industry

Course Duration :

One Month with 40 contact hours

Our Partner

DHS Hospitality Academy Sdn. Bhd

Diversified Hospitality Services was established in 2001 to provide training & consultancy to hospitality establishments in Malaysia. Since its inception DHS has conducted training to hotels, budget hotels and Food Service Outlets in Malaysia.... [read more]