Course Objectives

Provides for skills and knowledge for those who support senior management in a larger retail or wholesale outlet and are responsible for managing a retail store or wholesale outlet.

To lead a retail or business-to-business team, mentoring and supporting team members in the context of a retail supervision or management role.

Who Should attend

  • Store Manager (Generic)
  • Merchandise Manager (Industry Specific)
  • Buyer
  • Sales Manager
  • Area/Regional Manger
  • Department Manager
  • Shift Manager
  • Small Business Retail Owner

Entry Qualification

  • Open to all
  • Basic English Skills

Duration of Programme

Part time: 6 months programme weekends.
Full time: 4 months programme over the weekdays.

Training Methods

Various tools and techniques will be used to enhance learning and ensure transfer of knowledge and competency for practical application. This programme is highly interactive and participative which will be conducted through lectures, discussions and exercises.


  • SIRXCLM402 - Manage Store Facilities
  • SIRXFIN005A - Manage operations to budget
  • SIRXHRM001A - Administer human resources policy
  • SIRXHRM002A - Recruit and select personnel
  • SIRXINV005A - Control Inventory
  • SIRXMER405 - Manage store presentation and pricing
  • SIRXRSK404 - Control store security
  • SIRXSLS009A - Manage sales teams
  • SIRXSLS406 - Manage Sales and Service Delivery

Programme Fees

MYR 7,650