Business Correspondence & Report Writing Skills

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Business Correspondence & Report Writing Skills

Introduction
Business Correspondence & Report Writing is generally considered to be a tedious, time consuming task which all professionals have to endure from time to time, without necessarily reaching a level of competence that meets with their own approval, let alone that of their boss. This need not be the case. In industry, commerce & government, vast numbers of people sit at their desks, or at their computer churning out ever-increasing quantities of information. Much of this is produced in “the called” reports. But many are not reports at all. They are simply pages of statistical data that are used by people who should read and use them – the decision-makers. Often these reports gather dust in an archive and eventually find their way into the trash bin. The result- time and money are wasted, poor decisions are made, actions that should be carried out are not, problems are not solved and costs are increased. Effective business & technical reports will be read, understood & used by people who need to use them – the decision-makers. Professional reports communicate the information to make decisions, to take actions & to solve problems. When this happens, time & money costs are reduced.

Benefits
At the end of the course, participants will be able to:

Develop a clear understanding of the writing process.
Organize thoughts and ideas effectively.
Avoid common errors in business writing.
Reduce false starts and rewrites.
Write e-mail messages, memos, letters and reports in a well- toned, clear and concise manner.
Prepare effective drafts and finalize reports.

Programme Methodology
Various tools and techniques will be used to enhance learning and ensure transfer of knowledge and competency for practical application. The approach will employ interaction, participation, discussions and exercises.

Programme Assessment
To complete this programme all participants must fulfil a requirement that is 100% full attendance which will be taken for each class. The participants will be given Certificate, if they have successfully completed the programme based on the requirement.

Content

Introduction to Business Letters
Types of Business Letters; Layout/Style
Organizing thoughts & Ideas
Possible way to get started
Vocabulary & choice of words
Tone of message, clarity of expression & styles
Different types of letters
Enquiries, conformation, sales, collection, complaints
Employment correspondence
Resumes, job application letters, job offer/
acceptance/rejection letters
Introduction to report writing
Nature of reports, types, language use, passive voice, grammar
Introductory parts of report/Body of report
Conclusion

Facilitator
Lena Khaw A.M.N.
Armed with more than 25 years of first hand experience and knowledge in the behaviour and culture of work environment, Lena brings in more than theoretical input into her English language lessons. With her background and qualification in government and private sector administration, management and communication, (Lena served 23 years in the civil service before becoming General Manager of a toll concession company and before pursuing her passion for the teaching of the English language), this zestful educator will not only give the linguistic content of any English language course that she conducts, but also the context in which the content would be most applicable in the day-to-day job environment. Through her, not only will you learn the English language per se, but also management and behavioural concepts, theories and practices.

Lena has also written prize-winning short articles in the media and house periodicals besides being a member of the editorial team of the KA Tribune. She was proof-reader for The Herald from 1997-2001. Lena has taught English language proficiency courses to international students who are taking the Certified Intensive English Language Programme at the ELS Centre and also prepared students for the IELTS Test. Besides the above, Lena has given specific English language courses to employees of a construction company – CNY Sdn Bhd , a factory – Elektrisola (M) and presently Report Writing to a consultancy.