1. Business Correspondence & Report Writing Skills
2. Strategic Marketing Management
3. Current Labour Issues and Solutions
4. Quality Customer Service (SBL-KHAS)
5. Business Negotiation Skills
6. Creative Problem-Solving and Decision –Making (SBL-KHAS)
7. Effective investigation & Prosecution in holding domestic inquiry
8. Interpersonal Communication Skills (SBL-KHAS)
9. Project Management Preparation for Success
10. Preparation for the PMP® Certification Exam
11. Stress Management using Self-Hypnosis
12. Stress Management using Neuro Linguistic Programming (NLP)
13. Stress Management using Time Line Therapy

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Introduction

Much of the work that you do can be organized as a project. The ability to successfully define and subsequently manage a project is quickly leaving the realm of the extraordinary and is becoming a core competency for many organizations. Managing a project is not easy and project management skills do not come naturally to many people. Fortunately, the skills associated with defining and managing a project can be learned. Understanding and practicing the concepts taught in this class increases the likelihood of success on the project. 

Prerequisites 

• None, this class provides a basic overview of all aspects of project management 

Learning Objectives 

At the end of this class, participants will be able to: 
• Understand the value of project management processes 
• Define the various aspects of a project 
• Build and maintain an appropriate project workplan and budget 
• Identify and manage issues, scope and communication 
• Identify and manage project risks 
• Identify and manage to the appropriate level of quality 
• Identify metrics to improve processes and declare success 

Who Should Attend 

• Project managers and team members that manage and work on projects 
• Managers that manage project managers and monitor project status 
• Clients, customers and all stakeholders that participate on projects 

Course Outline 

• Review the fundamentals 
• Defining the work 
• Building the schedule and budget 
• Managing the schedule and budget 
• Managing issues and scope 
• Managing communication and risk 
• Managing quality and metrics 

The class contains numerous exercises, as well as a major eleven-part case study. 

Class Length 

• Three days (21 PDUs) 

Facilitator

RAJA NOOR AININ R. ZAINAL ABIDIN
 
Raja Noor Ainin's career experiences prior to joining RAZA Sendirian Berhad and starting TenStep Malaysia are largely in IT, beginning as a Systems Analyst, going on to Senior Analyst, Head of Database, Systems Development Manager, Senior Manager of IT and General Manager of IT in companies of various industries such as Malaysia Airlines, Bank Bumiputra Malaysia Berhad, Bank Industri, Indah Water Konsortium and MIMOS Berhad. She has a wealth of experience in managing numerous projects and has used various Project Management processes to ensure the timely and successful delivery of the projects.
 
She joined MIMOS Berhad, a Government-funded organization focusing on Research and Development in IT, in May 1997 as the General Manager of Information Systems Management, moving on to the positions of Director of Product Development in 2001 and Vice President of Product Development in 2002. With the restructuring of MIMOS into an R&D organisation in 2003 she was made responsible for the technology focus area of Pervasive Computing.
 
She led the Pervasive Computing team of more than 50 researchers to deliver gamechanging national projects such as Titian Digital, AgriBazaar, Open Source, MyGfL and BM Machine Language Translation and Text-to-Speech. She was responsible for research areas such as e-Learning Technology, Language Engineering, Web Services and Open Source Software.