• To provide opportunity for Malaysians who are interested to pursue a career in retail operations.
• To acknowledge and increase participants’ career leverage through a competency certificate from University of Malaya (UM).
• To reduce unemployment rate in Malaysia by increasing the number of well-equipped retail talents for the local retail industry.
• To decrease dependency on foreign workforce by preparing and providing a steady supply of job-ready local talents.
• To boost national economic growth through the empowerment of retail front-line employees’ knowledge and skills.

By the end of the programme, participants should be able to:

• pursue their career in the retail industry.
• analyse the customer’s traffic flow and strategize the shop merchandising.
• communicate with customers effectively and sell proactively.
• manage customers’ complaints better.
• follow the safety guidelines at the retail site.

• SPM leavers
• Those who would like to enhance their employability by acquiring professional certificate
• Retail front liners who want to upskill themselves
• Fresh graduates who have the passion for sales and customer service
• Retirees

• Retail Merchandising & Inventory Management
• Retail Sales, Marketing and Promotion
• Retail Customer Experience & Complaints Management
• Human Resource Management & Safety Management and Risk Control

• In-class session : 4 days
• On-the-job training : 4 days

• Job Opportunity
• Full certification from Universiti Malaya
• HRDF Claimable – SBL Khas
• Participant’s personal development